Shipping Policy

Shipping Methods

We ship to US Domestic locations via UPS, the following shipping methods are available to choose from at time of checkout:

  • UPS Next Day Air®
  • UPS 2nd Day Air®
  • UPS 3 Day Select®
  • UPS Ground

Free Ship items may be sent by UPS, USPS, FedEx or DHL.

Product Availability

Each product has a “Ship Time” indicator that shows if a product is available to ship the day it is ordered, or if a longer ship time is applicable. The times you will see are:

  • Usually Ships the Same Day
  • Within 1 Business Day
  • Within 1-2 Business Days
  • Within 1-3 Business Days
  • Within 2-4 Business Days
  • Within 7-10 Business Days

Please note the ship time for the product you are ordering, the time to ship must be added onto the shipping method you have chosen for the actual delivery time.

Next Day Shipping

As described above, some items are not available to ship the same day. If you order any product "Next Day" that has any “ship time” other than “Usually Ships the Same Day” you will NOT receive it the next day.

For products marked “Usually Ships the Same Day” we will ship the same day as long as that order is placed before 1 pm PST/4 pm EST. There may be instances where it is impossible to ship a product for the next day, in these cases we will inform you as soon as possible via the email address provided with the order.

Large and Bulky Orders

We can provide the quantities you need! If you need to place a large order with us, please email sales@patchcordsonline.com or call 214-666-8060 with your requirements. We will give you a quote for your request along with an accurate shipping/freight quote.

International Shipping

Currently Patch Cords Online does not ship outside of the United States, nor accept orders from outside of the United States.

Refunds for Shipping Charges

We cannot refund any shipping charges, either for the original order or for returning the goods to us. The ONLY time shipping charges will be refunded if the item being returned due to it being defective AND it was the only item in the order. If there are other items in the order that you are keeping we cannot issue a refund on shipping charges.

Patch Cords Online is not liable for any packages that the customer is returning that are lost or damaged. It is important that any goods that are returned are done so via a traceable and insurable shipping service.